Can I use it to help customers too, not just employees?

Yes. You can turn selected parts of the knowledge base into a public customer help centre, using your own logo, colours and even your own domain.

One of the biggest advantages is that you do not have to maintain the same content in two separate systems. A document can support your team internally and also appear as a customer help article externally.

When you update it, you update it in one place. If you no longer want it to be public, you can unpublish it.

The public help centre can also be password protected, making it suitable as a partner or reseller knowledge base.